Frequently Asked Questions

FAQ

Witch Hazel FAQs

Are either your harvesting or your manufacturing practices sustainable?

Yes – they both are!

Our harvesting methods do not impact the well-being of any humans, animals, or other ecosystems on the lands. Due to our sustainable harvesting methods and our responsible acquisition of our ingredients, we ensure that we do not deplete the forests in any way and that each plant will completely renew itself within the next 5 to 7 years.

Additionally, heat generated from our process is recycled to heat our manufacturing building, and any waste material generated is sold as lawn mulch to local garden stores.

Why does Dickinson’s only use distilled witch hazel for its products?

It’s important to us that we only use the highest quality ingredients in our products. And since USP guidelines require witch hazel to be distilled in order to produce the purest, safest and most effective form, that’s what we do and what we use.

Is alcohol used to distill your witch hazel?

No, we use a proprietary distillation process using high purity steam to extract the purest, most efficacious compounds from the twigs and bark of mature witch hazel plants – producing a pure aqueous distillate.

So why does your pore perfecting toner say that it contains 14% alcohol?

Our pure, natural witch hazel distillate contains organic compounds that will spoil if not preserved. After producing our witch hazel distillate, it is combined in-line with pure grain alcohol as a gentle, natural preservative at the lowest level possible. This is how we create our exclusive, 100% natural non-drying formula that has been loved by generations of Americans.

There are a lot of products claiming to be witch hazel on the market – how do i know if my product is genuine witch hazel?

Your nose knows! An easy way to tell if your product contains genuine witch hazel is to give it a sniff!

Genuine witch hazel has a distinct botanical scent that is its signature. Even in fragranced products, often you can smell its characteristic undertones.

Also, you can check the ingredients statement on the back label to see if witch hazel is at the top or bottom of the list. Cosmetic products are required to list ingredients in descending order of concentration. If water is listed first – it’s not powered by genuine witch hazel!

How do I know if the product I buy on Amazon is authentic?

To ensure you are buying an authentic Dickinson’s product on Amazon, only purchase Dickinson’s branded items that are designated as “Ships from Amazon.com and Sold by Amazon.com.” This designation is listed under the item’s “Add to Cart” button. Products sold by distributors or third parties are not necessarily authorized.

General FAQs

What products are best for my skin?

Our products are appropriate for all skin types: they’re dermatologist tested, hypoallergenic, non-irritating, and formulated without parabens, phthalates, dyes, sulfates, and gluten.

Are your products safe to use when pregnant or nursing?

We take pride in our simple ingredient labels – all Dickinson’s products are free of dyes, sulfates, parabens, phthalates and gluten and are safe for use during pregnancy. However, always check with your doctor before using any new products while pregnant or nursing.

Where can I purchase Dickinson’s products?

Please visit our “Where to Buy” section for our list of retailers and e-retailers.

How can I find out more information about Dickinson’s products?

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, we’d love to hear from you! Just email us at [email protected]

What is the expiration date on Dickinson’s products?

Cosmetic manufacturing guidelines do not require that our products have expiration dating. All of our products, however, go through rigorous testing to ensure quality, safety and stability of at least two years (and in many cases exceeding three years!) though we trust you’ll love them enough that you’ll use them up long before then.

Do the products contain any dyes, sulfates, parabens, phthalates or gluten?

No, none of our products contain any dyes, sulfates, parabens, phthalates or gluten.

Do the products contain any fragrances?

While some of our products include natural fragrances to enhance the sensorial experience of our toners, our Pore Perfecting Toner, Pore Perfecting Facial Cleanser, Gentle Balancing Toner, Micellar Cleansing Witch Hazel, Refreshingly Clean Cleansing Cloths and Cleansing Cloth Singles are free of added fragrance.

Are all products manufactured in the United States?

Yes, all Dickinson’s products are manufactured in the United States of America.

Is Dickinson’s packaging made of recyclable materials?

The bottles and caps of our Dickinson’s toners are recyclable. Please make sure your municipality accepts #1 plastics.

Are Dickinson’s products vegan and cruelty-free?

All of our products are vegan and cruelty-free. We never test on animals at any stage of product development.

Product Specific FAQs

Facial Cleansers

Do the facial cleansers also tone my skin since they contain witch hazel?

The Pore Perfecting and Hydrating Facial Cleansers are a perfect step before toning. They will actively cleanse, protect & prepare the skin for the fine-tuning effects of toning with Dickinson’s Pore Perfecting Toner or Dickinson’s Hydrating Toner with Rose Water.

Do I rinse off the cleansers?

Yes. After working the cleansers into wet hands to create a light lather, wash your face & rinse thoroughly. Follow up with Dickinson’s Pore Perfecting Toner or Dickinson’s Hydrating Toner with Rosewater for maximum hydrating & toning results.

Will the facial cleansers remove my makeup?

Yes. Dickinson’s Pore Perfecting Foaming Cleanser will gently wash away dirt, oil & makeup without disrupting the skin’s protective barrier. For maximum results, we recommend Dickinson’s Micellar Cleansing Witch Hazel as the first step in your skin care cleansing regime. After cleansing, follow up with Dickinson’s Pore Perfecting Toner as the last step to remove any remaining traces of makeup.

Can I use these cleansers daily?

Yes. Both Dickinson’s Pore Perfecting Foaming Cleanser and Hydrating Cleanser can be safely incorporated into a morning & night skin care routine without risk of negative side effects. In fact, our entire witch hazel brand product line is gentle enough to use every day, even on sensitive skin.

Can these be used to help clear acne?

While cleansers are not a treatment for acne, they are powered by our trusted witch hazel formula, which refines pores & helps remove blemish-causing dirt and oil.

Why is the pore perfecting cleanser called “foaming” when it doesn’t get foamy?

Dickinson’s Pore Perfecting Cleanser does not contain heavy-foaming ingredients, like sodium lauryl sulfates, which irritate the skin. Our cleansing formula’s foaming ingredients are gentle to prevent skin irritation. Applying a small amount to wet hands will create a soft, light lather.

What do ceramides do for my skin?

Ceramides are known for helping to reduce free radicals that target & destroy elastin and collagen and protect against hyperpigmentation & age spots. The ceramides in our Pore Perfecting Foaming Cleanser replenish the skin without disrupting the skin’s protective barrier while the ceramides in our Hydrating Gel Cleanser replenish the skin to help restore the skin’s protective barrier.

Can I use the facial cleansers on any other body parts?

While Dickinson’s Pore Perfecting Foaming Cleanser and Hydrating Gel Cleanser are intended for use on the face, they can also be used safely on the surface of the skin on the whole body. They are not intended for use as a shampoo, intimate areas, on babies, children or pets.