Shipping, Refunds & Returns Policy

Shipping

We process orders daily Monday through Friday from our fulfillment centers. Most orders are shipped the next business day, or in some cases the same business day. Please allow 3-5 days for order processing and fulfillment. International orders (including Canadian orders), may take up to 2 weeks for delivery dependent upon the length of time required for customs processing. Not all Sites allow international orders. Shipping fees vary by Site and can be found as calculated during the order completion process before checking out. Unless otherwise indicated, we are only able to ship to one shipping address per order. If you’d like to ship to multiple addresses, please place separate orders for each unique address. Products may not be shipped to a P.O. Box or Military APO/FPO addresses. Please make sure your address is correct. Once in transit, we cannot redirect shipments to a new or different address. If your order is returned for an invalid or incorrect address your order will be returned to stock and the order refunded less any shipping charges. We are not liable for any lost shipments when USPS is selected as the shipping method.

Returns And Exchanges

If you are not satisfied with your purchase from our eCommerce Site, you may be eligible to return it or exchange it subject to the following conditions:

  • To request a return or exchange, you must contact our customer service department by following the instructions on the Site.
  • In your return or exchange request, you must indicate the specific product with which you are not satisfied, and include your order number, name, and contact information, as well as the reason for your return or exchange request and the new product with which you would like to replace the returned product if you are requesting an exchange.
  • If we accept your return or exchange request, you must initiate the return of the applicable product within thirty (30) days from the date of original shipment. Products returned after the thirty (30) day return period may have their return or exchange denied. If you do not have an Account, we may issue you a shopping credit through other means.
  • To initiate the return of a product, you will need to use a return label that we provide you. Once you repackage the product that you are returning, securely affix the return label to your package and drop off your package at a local post office or courier office, your return or exchange will begin to be processed as soon as we have confirmed receipt of your return.
  • Within seven (7) to ten (10) business days of the receipt of a returned product, a credit will be issued back to the original method of payment if you selected a refund, or the new products that you requested will be shipped to you if you requested an exchange.
  • Please note that a new product for which you want to exchange the returned product may not be in stock. In such case, you will receive a shopping credit as described above.
  • If you are making an exchange, new products that are in stock may not equate to an even exchange and there may be a price difference between the new product and the returned product. Any difference in pricing for an exchange will be placed back on the original method of payment. If we are unable to do so, your exchange may not be completed. We may contact you for new payment information or elect to treat it as a return instead.

Refunds

Some eCommerce Sites may sell products for which we allow a refund; meaning all or a portion of the purchase price is returned to you without you providing the item back to us. This may be indicated on the applicable eCommerce Site or may be communicated by our customer service team. We reserve the right to only issue a refund, or require a return or exchange, in our sole discretion regardless of what an eCommerce Site may indicate. Refunds may not be issued for products that have not been purchased directly through our eCommerce Site.

Timing:
For refund eligible products, you have thirty (30) days from the date of shipment to contact us for a full refund of the purchase price (less shipping and handling fees). Following such thirty (30) day period, no product is eligible for a refund. However, even after thirty (30) days, we encourage you to contact us if you are unsatisfied with a product and so our customer service can improve your experience, which may include providing an exception to this refund policy.

Guarantees:
Some of our products or brands may carry a “guarantee” which may allow for refunds for longer than thirty (30) days. If so guaranteed, all terms of the guarantee apply, and such guarantee will be treated as a refund for the purpose of this Agreement.

Conditions: Your refund is subject to the following conditions:

  • To request a refund, you must contact our customer service department by following the instructions on the eCommerce Site. Some eCommerce Sites may also let you request a refund through your Account or through other functionality.
  • In your refund request, you must indicate the specific product with which you are not satisfied and include your order number, name, and contact information, as well as the reason for your refund request.
  • If we accept your refund request, you will receive a credit to your original form of payment. If we are unable to credit that form of payment, your refund may not be completed. We may contact you for new payment information or provide your refund in another way, such as through your Account.